Direct walk in to the clients place will not be entertained
Please feel free contact me on to the given number for further Clarification:
Smitha 8884777961
Chethana 7829336034
Misba 9742630123
Sanketh 8884777967
(WhatsApp incase the number is busy)
NOTE- ONE YEAR EXPERIECE IN VOICE IS MANDATORY
CANDIDATES SHOULD KNOW TO SPEAK HINDI
IMMEDIATE JOINERS ONLY!
CANDIDATES IN BANGALORE CURRENTLY CAN ONLY APPLY!
*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
Roles and responsibility :
Manage incoming calls, chat and emails from customers in a timely manner
Identify & assess customers needs, clarify information and provide solutions and alternatives wherever applicable
Manage and resolve customer complaints, escalate to Technical Support Head when necessary
Build sustainable relationships and trust with customers through an open communication
Provide accurate & complete information to improve customer satisfaction leading to noticeable results
Maintain records of every interaction and forward to concerned team member whenever necessary
Respond to and completely owns customer escalations
Work closely with Internal & external stakeholders to triage problems, assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner.
Desired Candidate Profile :
Proven experience in a customer support role
Minimum 1 year of experience working in TECHNICAL service industry
Have experience in both voice and non-voice processes (email, SMS, chat)
Track record of over-achieving performance
Strong listening, written and verbal communication skills
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Must be fluent in English & Hindi
Perks and Benefits
1. Competitive Salary
2. Medical Insurance suiting your needs
3. Access to Mental health professionals
4. Top gadgets to achieve skill level – Bruce Wayne
5. Flexible work schedule so you never miss brunch, lunch, or dinner plans
6. Friendly leaves policy thatll make your friends jealous
Regards,
Smitha
8884777961
Rivera manpower services