Hiring for International Voice process.

For more details contact below given number

Direct walk in to the clients place will not be entertained

NOTE-

* THE BELOW REQUIREMENT IS FOR THE CANDIDATES WHO ARE CURRENTLY IN BANGALORE.

* CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION.

For further details contact:

Smitha 8884777961

Rahul 9380300644

Archana 9742733456

( whatsapp or mail your CVs if the number is busy)

Openings available :

Process name : International voice process

Qualification : Graduates / Under Graduate

Salary : Max 6.5 LPA + incentives

Shift timings : Rotational shift / US Rotational

Location : BANGALORE

Experience needed : Candidates should have minimum 6 months of experience into international voice process/ International Sales /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication

Roles and Responsibilities:-

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools

Regards,

SMITHA

8884777961

Rivera Manpower Services

The post Opening 4 International Call Center /Customer Support !! CTC 6.5 LPA appeared first on Manpower Consultancy.

We are looking for a Team Manager to join our team! As a Team Manager You will serve as a key

member of the Insurance Team of Client , Report to the Service Delivery Manager (Operations)

• Minimum eligibility : Graduate / PG with 6 years of Contact center Experience ( INTERNATIONAL VOICE PROCESS ) experience out OF Which 3+ years of Team Lead experience on papers is mandate. Should have managed a team on 15+ Members.
• Candidates Should be Having Experience is C-SAT ( Contract Center preferable in Insurance Process)
• Comp Ranges : Minimum salary : 5.8 Lac & Max salary can be offered to 8.5 lac.
• OK to work in 24/7 shifts and Night shift.

For more details contact below given number

Smitha : 8884777961

riveramanpower3@gmail.com

Roles and Responsibility:

• This position will require an individual who has a previous and demonstrated ability of

success in

– Proven people management skills

– Service delivery

– Quality Adherence

• Monitoring the effectiveness of a team of Process Associates.
• Ability to prepare MIS reports and do various analyses to understand improvement

opportunities.

• Ability to interact with Customers and manage their queries.
• Providing day-to-day coordination on the activities of the team.
• Attending and responding to written/electronic correspondence.
• Performance reviews of the team members at regular intervals
• One to upgrade ones knowledge by taking up company sponsored Insurance exams certified by The Institutes if applicable
• Involve mentoring of Team members Require one to be involved with various Process

Improvement related projects to drive efficiencies in the team Involve mentoring of Team

members

Work Experience:

*Minimum 6 years of post-qualification experience in BPO/KPO industry.

*Candidate must have 1 year on papers experience as a Team Leader/Assistant Manager

and should be currently designated as a Team Leader/Assistant Manager and handled

team size of 10 FTEs .

Regards

Smitha

HR Team

The post Immediate Hiring 4 Team Manager/ Insurance Process /Sal 8.7 Lpa appeared first on Manpower Consultancy.

We are looking at candidates with Excellent communication skills call us and book your Interview slots 7829336034 /8884777961 /8884777967 / 9742733456

Role Information

Service Desk (L1) Agent 3
Role Designation

Technical Support Specialist

Position Summary
Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Provide 1st measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling.

Required skill set

Analytical and Problem solving skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
• Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
• Display ownership and accountability
  • Quickly build trust and confidence with customer
  • Own and resolve customer issues efficiently, effectively and empathetically

Mandatory requirement for experienced candidates:

• Min. 24 months work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.
• Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite
• Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T/S
• Basic networking knowledge

Additional Preferred skills:

• PBX Administration Avaya or similar
• Anti-Virus & IT Security best practices implementation & administration
• Process compliance Knowledge of the ITIL Framework
• Knowledge of McAfee products

Time Management Skills

• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Ability to Multitask

Communication & Relationships Skills

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
• Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.

Skills & Knowledge

• Communicate at all levels
• Ability to work across organizational and professional boundaries
• Excellent verbal and written communication skills
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to prioritize workloads.
• Work to tight deadlines / service levels
• Business etiquette
• Broad knowledge of IT products, services and terminology

Aptitudes

• Identification of problems and solutions
• Analysis of data
• Presentation of technical functionality to a non-technical audience
• Working knowledge of MS Office products
• General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc.
• Ability to work as pat of a team or on own initiative.
• Customer focused
• Proactive
• Self-Motivated
• Patient
• Innovative
• Flexible

Job duties and responsibilities

• To improve user confidence in the areas of computer hardware & software, applications, being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
• To participate in an on call rota, providing a 24 hours, first line support service to users.

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
• Update incidents with detailed and relevant information in a timely and effective manner;
• Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
• Escalate an incident or troubleshoot tickets according to the company escalation processes;
• Ensure Customer Service Level Agreements are met or exceeded;
• Respond to customer enquiries in a timely and efficient manner;
• Ensure appropriate documentation of the interaction on the customers account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

Education and other requirement

• Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required.
• ITIL trained preferred
• Willingness to work in rotational shifts

Regards,

Smitha

HR TEAM

The post Opening 4 Technical Support Engineer For Leading MNC!! CTC UPTO 7 LAC appeared first on Manpower Consultancy.

We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned numbers.

Smitha 8884777961

Archana 9742733456

Rahul 9380300644

Chethana 7829336034

Sanketh 8884777967

(Please send us a message on WhatsApp in case the numbers are busy).

NOTE-

CANDIDATES MUST BE IN BANGALORE CURRENTLY.

Freshers- PDC mandatory

Job Details

Process: International voice Process(Technical/Customer / Telecom industry)

Work Location: Bangalore

Cab Service: Both ways provided / Cab allowances provided.

CTC Details: Freshers (3 Lakh) / Experienced (4.2 Lakh)

Shift Timings: Rotational Shifts / US Shifts/ UK shifts

Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered

Roles and Responsibilities

Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing.

Desired Candidate Profile

* Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory.

*Only Customer Service Experience.

* International Voice Back ground preferred.

Perks and Benefits

*Shift Allowances

*Incentives

*Insurance

*Pickup & Drop Facility

Regards,

Smitha

HR TEAM

Rivera Manpower Services

The post Rivera Hiring Freshers/Exp/ International Non voice Process/Sal 4.2L appeared first on Manpower Consultancy.

We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned numbers.

For more information call on the below numbers.

Smitha 8884777961

Rahul 9380300644

Archana 9742733456

Sanketh 8884777967

Chethana 7829336034

(Please send us a message on WhatsApp in case the numbers are busy).

NOTE

CANDIDATES MUST BE IN BANGALORE CURRENTLY.

CANDIDATES MUST BE FROM INTERNATIONAL VOICE BACKGROUND!

Job Details

Process: International voice & Semi voice process

Work Location: Bangalore

Cab Service: Both ways provided / Cab allowances provided.

CTC Details: Freshers ( 3.5 Lakh) / Experienced ( 6.5 Lakh)

Shift Timings: Rotational Shifts / US Shifts.

Qualifications: Freshers- Grads / UG or with min 6 months experience

Roles and Responsibilities

Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing.

Desired Candidate Profile

* Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory.

*Only Customer Service Experience.

* International Voice Back ground preferred.

Perks and Benefits

*Shift Allowances

*Incentives

*Insurance

*Pickup & Drop Facility

Regards,

Smitha

HR Team

The post Hiring Freshers / Experience For Telecom Industry/UK Shift /Sal 6.5 L appeared first on Manpower Consultancy.

The post Hiring 4 International Voice / Client Services / KPO/ Sal upto 9LPA!! appeared first on Manpower Consultancy.

Currently we are hiring for JP Morgan chase for Customer Service international voice process.

Please call on the below given number for further Clarification:

Smitha 8884777961

Rahul 9380300644

Sanketh 8884777967

Chethana 7829336034

(WhatsApp incase the number is busy)

Note : Direct Walk-in to the client location is not allowed.

Preferred Timings to call Monday to Friday between 9:30am to 6:30pm .

This Current requirement is for Bangalore Only.

Note: 30 days notice is acceptable.

Current requirement is for both Male and Female.

Candidate with International voice process experience/Customer Service/Client servicing should apply to this job

The post Immediate Hiring For JP Morgan/Claims Process/ Sal 6.5 LPA appeared first on Manpower Consultancy.

We are looking at candidates with 12m of International or domestic technical Voice / Semi voice or Non voice Experience.

Excellent Communication skills.

Direct walk in to the clients place will not be entertained

Please feel free contact me on to the given number for further Clarification:

Smitha 8884777961

Rahul 9380300644

Sanketh 8884777967

Chethana   7829336034

Archana 9742733456

(WhatsApp incase the number is busy)

NOTE- candidates with 12m of International or domestic technical Voice / Semi voice or Non voice Experience.

IMMEDIATE JOINERS ONLY!

CANDIDATES IN BANGALORE CURRENTLY CAN ONLY APPLY!

*CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

Desired Candidate Profile :

Proven experience in a customer support role

Minimum 1 year of experience working in TECHNICAL service industry

Have experience in both voice and non-voice processes (email, SMS, chat)

Track record of over-achieving performance

Strong listening, written and verbal communication skills

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Perks and Benefits

1. Competitive Salary

2. Medical Insurance suiting your needs

3. Access to Mental health professionals

4. Top gadgets to achieve skill level – Bruce Wayne

5. Flexible work schedule so you never miss brunch, lunch, or dinner plans

6. Friendly leaves policy that’ll make your friends jealous

Regards,

Smitha

8884777961

HR TEAM

Rivera Manpower Services

The post Immediate Opening For Technical Support/ Non Voice/ 4.2 LPA appeared first on Manpower Consultancy.

Greetings from Rivera Manpower Services.

We are currently hiring for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned Contact numbers.

Smitha 8884777961

(Please send us a message on WhatsApp in case the numbers are busy).

*Note:-Only Immediate Joining or up to 15days of notice period is acceptable.

Job Details

Process: International voice Process into Banking and Retail Services

Work Location: Bangalore (Candidates should report to office).

Cab Service: Both ways provided / Cab allowances provided.

CTC Details: Freshers (2.5 Lakh to 3 Lakh) / Experienced (3 lakh to 4.2 Lakh).

Shift Timings: Rotational Shifts / US Shifts.

Qualifications: Any Graduates / Any Post Graduates / Candidates with backlogs also considered.

Roles and Responsibilities

Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing

Desired Candidate Profile

* Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of experience in International voice process mandatory.

*Only Customer Service Experience

* International Voice Back ground preferred

Perks and Benefits

*Shift Allowances

*Incentives

*Insurance

*Pickup & Drop Facility

Regards,

Smitha

8884777961

HR Team

The post Opening For Banking & Retail 4 Fresher& Exp/Sal 4.2 LPA appeared first on Manpower Consultancy.

There are huge openings for Technical chat process/ Non-voice process

Direct walk in to the clients place will not be entertained

Please feel free contact me on to the given number for further Clarification:

Smitha 8884777961

Chethana 7829336034

Misba 9742630123

Sanketh 8884777967

(WhatsApp incase the number is busy)

Openings available :

Process: Technical chat process/Non-Voice

Designation: Advisory Support

Qualification: Graduate/Under Graduates with minimum 1Yrs of exp in customer service/ Technical support is mandatory .

Salary: From 20-29 k

Shift timings : Rotational Shift/ Off

Work and offs : 5 days work/2 Days rotational off

Location : Bangalore

Candidate notes:

*Candidates should be flexible to work in rotational shift.

*Candidates should have excellent communication.

*Documents required(Educational documents/Aadhar card/Vaccination certificate)

*DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.

Required Candidate profile :

*Possess good analytical skills – detail oriented

*Possess good communication skills, both oral and written

*Be familiar with Microsoft applications and working knowledge of MS excel

*Have a good attitude – should be committed to the work

Note:20 Days notice Period is also fine

Regards,

SMITHA

HR TEAM

Rivera Manpower Services

The post Opening 4 Technical non-voice Process/ Only Female Candidates/ Sal 29k appeared first on Manpower Consultancy.