Warm Greetings from Rivera Manpower Services !
We have huge openings for JPMC/ international Voice/ Semi Voice process
CTC : upto :4-5.75LPA
Location : Bangalore
For further details please contact below given number:
Afeefa – 8660726370
(Kindly WhatsApp if the number is busy)
We are looking out for candidates who has minimum 1 year of experience in International Customer support only.
INTERNATIONAL VOICE EXPERIENCE IS MANDATORY AND IMMEDIATE JOINING OR 30 DAYS NOTICE WILL CONSIDER
Process Name: International Voice Process
Designation: Fraud specialist
Shift Timings : Rotational Shift & Fixed off.
Work Location: Bangalore
Salary Package : 5.75lpa
Rounds of Interviews : HR round / Voice & Accent / Manager Round
Graduate Qualifications : Any Graduates/undergraduates with experience can apply.
Experience Needed : Experience in International BPO / Call Centre / Client Servicing / Customer Service / Technical Support.
ROLES & RESPONSIBILITY :
- Take ownership of each customer while empathizing and prioritizing customer needs.
- Resolve conflicts and manage customer expectations.
- Determine customer needs and provide appropriate solutions through relationship building.
Problem Solving Skills
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make appropriate decisions on behalf of the customer quickly and effectively.
- Effectively prioritize work to ensure efficiency.
- Conduct research as needed.
Required Candidate profile:
Candidates who are with relevant experience can apply
*Possess good analytical skills – detail oriented.
*Possess good communication skills, both oral and written.
*Be familiar with Microsoft applications and working knowledge of MS excel.
*Have a good attitude – should be committed to the work.
Note : Candidates should have experience in international voice process and work location is Bangalore , However candidate should be fine relocating to Bangalore.
Rivera manpower services