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- HI,
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- WARM GREETINGS FROM RIVERA MANPOWER SERVICES
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- LOOKING FOR A JOB CHANGE?
Call SMITHA 8884777961
AND SCHEDULE YOUR INTERVIEWS NOW!!!
INTERVIEW & JOB LOCATION IS @ BANGALORE
WE ARE HIRING FOR LEADING INVESTMENT BANKING COMPANY
DESIGNATION:FRAUD/CLAIMS SPECIALIST
PROCESS:INTERNATIONAL VOICE
JOB LOCATION : BANGALORE
JOB DESCRIPTION
-Take ownership of each customer while empathizing and prioritizing customer needs
– Resolve conflicts and manage customer expectations
– Determine customer needs and provide appropriate solutions through relationship building
-Effective verbal and written communication with both external and internal customers
-Document customer account activities thoroughly and concisely
-Engage in interactive dialogue with customers through active listening
-Approach problems logically and with good judgment to ensure the appropriate customer outcome
-Make appropriate decisions on behalf of the customer quickly and effectively
-Effectively prioritize work to ensure efficiency
-Conduct research as needed
-Critical thinker and ability to exercise independent judgment
-Accuracy and attention to detail
-Required to abide by all applicable regulatory and department practices and procedures
-Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
-Fluency in Windows Operating Systems and Microsoft Office tools
Undergraduate/ Graduate with min 6 months international voice contact center experience. Open to rotational shifts and week-offs
CALL-SMITHA 8884777961