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Contact:
PRIYA 9916196088
JOB DESCRIPTION :
1) TECHNICAL SUPPORT : CTC UPTO 4 LAC
Role involves supporting enterprise customer Data Centre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports – daily / weekly/ monthly reports.
2) SEMI TECHNICAL : ATNT /OPTUS – NON VOICE PROCESS
Process Name: Semi-Technical Process (ISP Broadband Queries)
Work Location: Bangalore
Salary package: 16 K -23 K+ Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of Interviews: HR Round / Manager Round
Graduate qualifications: BE / B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/ BA/ BHM Freshers can Apply
3) TECHNICAL & CUSTOMER SUPPORT :
FRESHERS AND EXPERIENCED
GRADUATE & POST GRADUATES CAN APPLY
SAL 15 K-18 K + INCENTIVE
SHIFT : DAY & UK SHIFT
Deal with all Level 1 queries for multiple applications within SLA, using WFT,Phones, Email and live chat
Escalate level 2 issues to the Lead Generalist with all relevant documentation and troubleshooting.
Escalate site outages etc to DCO Helpdesk, and inform the generalist lead or specialist who will write the communications
Proactively identify ways