Rivera Hiring 4 Tesco for Technical Officer / Ukshift sal upto 4lp

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Contact: 

PRIYA            9916196088
JOB DESCRIPTION : 

1) TECHNICAL SUPPORT : CTC UPTO 4 LAC

Role involves supporting enterprise customer Data Centre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports – daily / weekly/ monthly reports.

2) SEMI TECHNICAL : ATNT /OPTUS – NON VOICE PROCESS

Process Name: Semi-Technical Process (ISP Broadband Queries)
Work Location: Bangalore
Salary package: 16 K -23 K+ Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of Interviews: HR Round / Manager Round
Graduate qualifications: BE / B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/ BA/ BHM Freshers can Apply

3) TECHNICAL & CUSTOMER SUPPORT : 

FRESHERS AND EXPERIENCED
GRADUATE & POST GRADUATES CAN APPLY
SAL 15 K-18 K + INCENTIVE
SHIFT : DAY & UK SHIFT

Deal with all Level 1 queries for multiple applications within SLA, using WFT,Phones, Email and live chat
Escalate level 2 issues to the Lead Generalist with all relevant documentation and troubleshooting.
Escalate site outages etc to DCO Helpdesk, and inform the generalist lead or specialist who will write the communications
Proactively identify ways

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008