Requirement For Team Lead/project coordination/international voice/10L

Job description

Warm Greetings Rivera manpower Services

Openings for Team lead role

For more details contact below given number

Afeefa – 8660726370

Process Name : Team Lead

Qualification : Graduate / PG

Experience : 10years (3 years in team lead on papers)

Experience in C-SAT ( Contract Center preferable in inbound process)

Comp Ranges : Minimum salary 6 lac & Max salary can ne offered to 10Lac

Shift Timings : rotational shifts & offs

Job Description
Team Lead – Project Coordination

  • Is the shift in charge for a particular product group, across clients.
  • Ensures optimum productivity is achieved in a particular shift by closely monitoring breaktime of all PCs and by overseeing the progress of the day’s deliveries.
  • Assists the Project Manager with IMR research and is the backup for IMR research in the absence of the Project Manager
  • In charge of attending to and tackling escalations in his/her shift
  • Accountable for on-time delivery strictly respecting project milestones, procedures and client specifications
  • Proactively identify potential issues/problems with the project, formulate responses and solutions in a resourceful manner in their respective shifts
  • Escalate production issues to the respective team leadership and follow up until the solution is found
  • Drills down to a job level, ensuring adequate progress of projects
  • Running a daily report from the Table Dashboard and monitoring clients across the product daily. This overlaps with the PM check, since it needs to be run in all shifts.
  • Updating and monitoring the Work Division tracker, is responsible for scheduling and rescheduling (in case of absenteeism) work for the PCs
  • Point of contact for their shifts for all production matters
  • Assist PCs with troubleshooting and roadblocks on their projects
  • Follow up on projects when PCs need help, this includes when redistributing work when a PC is on leave and no more bandwidth is available
  • Execute PoAs created by the team, to ensure the optimal workflows are carried out on time through production
  • Mentor all PCs in the group after the first 12 months of tenure, to the Project Lead role, which is a role carried out on rotation for important projects
  • Work closely with the Group Manager to absorb tasks, when the Project Manager is on leave
  • Drives continuous improvement in the database and applications for increased automation and quality processes
  • Work with the PMs to ensure the performance review for all new employees are submitted to the HR in time
  • Remains flexible and proactively helps as needed in any area of need
  • Excellent, transparent and timely communication skills
  • Attend production calls as needed

Important Note : Candidate should have relevant experience




Rivera manpower services

Apply for this job
Share this job

BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008