Job description
Warm Greetings from Rivera manpower services
Huge openings for Cognizant company for Technical support/ international voice process,
For more details contact below given numbers
Afeefa – 7829336184
Openings available
Process name : Technical support/ international voice
Designation : Technical Support Engineer
Qualification : only graduates
Experience : 2 to 5years
Salary : 6lpa to 6.5lpa
Shift timings : US shift
Location : Bagamane Tech park
Experience needed : Candidates should have minimum 2years of international technical experience , should be fluent in English communication , Flexible to work with rotational shift .
Mandatory Skills : Knowledge about ,HTML , JAVA SCRIPT , CSS
Key Skills and Experience:
- Strong communication, customer service, relationship management and
support skills
- Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns
(Digital Marketing Tools)
- Technologically savvy and show interest to grasp knowledge of various
aspects of Web Technologies
- Capable enough to learn customer service software applications and process
customer implementations that do not necessarily follow the standard
template / process
- Structured thinking and strong problem-solving skills
- Ability to multitask and research as and when needed to arrive to solutions
Key Responsibilities:
Facilitate 6-7 hours of phone consultations daily with the customers (outbound
& Inbound)
- Give guidance & assist customers on pre-defined and documented Google
Tag Implementation techniques
- Create Shopping Campaigns and help them resolve the errors in the feed/
campaign optimization.
- Communicate with advertisers/webmasters via phone, email, chat, and video
conferencing as needed
- Deliver high quality service to your customers, exceeding client expectations
and quality scoring measures
Regards
Afeefa
7829336184
Rivera manpower services