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- HI warm Greetings
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- We have huge requirements for Leading Bank great opportunity to be part of Leading US Bank .
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- CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
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- DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.
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- CONTACT PRIYA @9916196088
MINIMUM 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE IS MANDATORY OR 2 YEARS OF DOMESTIC VOICE EXPERIENCE IS ALSO FINE ( WITH EXCELLENT COMMUNICATION SKILL )
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- About Client Introduction :
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- Client is a leading global financial services firm, established over 200 years ago:
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- * We are the leader in investment banking, financial services for consumers and small businesses,commercial banking, financial transaction processing, and asset management.
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- * We have assets of $2.5 trillion and operations worldwide
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- * We operate in more than 100 markets.
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- * We have more than 243,000 employees globally.
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- Fraud Hotline – Specialist II
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- Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)
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- Take ownership of each customer while empathising and prioritising customer needs
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- Resolve conflicts and manage customer expectations
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- Determine customer needs and provide appropriate solutions through relationship building
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- Effective verbal and written communication with both external and internal customers
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- Document customer account activities thoroughly and concisely
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- Engage in interactive dialogue with customers through active listening
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- Approach problems logically and with good judgement to ensure the appropriate customer outcome
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- Make appropriate decisions on behalf of the customer quickly and effectively
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- Effectively prioritise work to ensure efficiency
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- Conduct research as needed
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- Critical thinker and ability to exercise independent judgement
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- Accuracy and attention to detail
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- Required to abide by all applicable regulatory and department practices and procedures
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- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools