Warm Greetings from Rivera Manpower Services !
CTC : upto :3-6 LPA
Location : Bangalore
For further details please contact below given number:
(Kindly WhatsApp if the number is busy)
We are looking out for candidates who has minimum 08months of experience in International Customer support only.
INTERNATIONAL VOICE EXPERIENCE IS MANDATORY AND IMMEDIATE JOINING .
Process Name: International Voice Process
Designation: Fraud specialist / Claims specialist
Shift Timings : Rotational Shift & off.
Work Location: Bangalore
Rounds of Interviews : HR round / Voice & Accent / Manager Round
Graduate Qualifications : Any Graduates/undergraduates with experience can apply.
Experience Needed : Experience in International BPO / Call Centre / Client Servicing / Customer Service / Technical Support.
ROLES & RESPONSIBILITY :
- Take ownership of each customer while empathizing and prioritizing customer needs.
- Resolve conflicts and manage customer expectations.
- Determine customer needs and provide appropriate solutions through relationship building.
Problem Solving Skills
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make appropriate decisions on behalf of the customer quickly and effectively.
- Effectively prioritize work to ensure efficiency.
- Conduct research as needed.
Required Candidate profile:
Candidates who are with relevant experience can apply
*Possess good analytical skills – detail oriented.
*Possess good communication skills, both oral and written.
*Be familiar with Microsoft applications and working knowledge of MS excel.
*Have a good attitude – should be committed to the work.
Note : Candidates should have experience in international voice process and work location is Bangalore , However candidate should be fine relocating to Bangalore.
Rivera manpower services