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- HI,
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- WARM GREETINGS FROM RIVERA MANPOWER SERVICES
LOOKING FOR A JOB CHANGE?
Call 8884777961 AND SCHEDULE YOUR INTERVIEWS NOW
INTERVIEW & JOB LOCATION IS @ BANGALORE
WE ARE HIRING FOR LEADING INVESTMENT BANKING COMPANY
DESIGNATION :FRAUD/CLAIMS SPECIALIST
PROCESS: INTERNATIONAL VOICE
JOB LOCATION : BANGALORE
JOB DESCRIPTION
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- -Take ownership of each customer while empathizing and prioritizing customer needs
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- – Resolve conflicts and manage customer expectations
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- – Determine customer needs and provide appropriate solutions through relationship building
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- -Effective verbal and written communication with both external and internal customers
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- -Document customer account activities thoroughly and concisely
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- -Engage in interactive dialogue with customers through active listening
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- -Approach problems logically and with good judgment to ensure the appropriate customer outcome
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- -Make appropriate decisions on behalf of the customer quickly and effectively
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- -Effectively prioritize work to ensure efficiency
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- -Conduct research as needed
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- -Critical thinker and ability to exercise independent judgment
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- -Accuracy and attention to detail
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- -Required to abide by all applicable regulatory and department practices and procedures
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- -Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
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- -Fluency in Windows Operating Systems and Microsoft Office tools
Undergraduate/ Graduate with min 6 months international voice contact center experience. Open to rotational shifts and week-offs