Mega drive 4 Technical support / Fresher /Voice Process/ 4.5lpa

Greetings from Rivera Manpower Services!

 

Currently we are hiring for KYNDRYL /Cognizant/TECHNICAL SUPPORT/ VOICES PROCESS.

For more information contact the numbers given below:

 

(Kindly mail/ ping us on whatsapp if the number is busy)

Calls can be made from 9:30am to 6:30pm on Weekdays.

 

Smitha : 8884777961

Shakina : 8660034241

Rani : 9742733456

 

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers. Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .

Required Technical and Professional Expertise :

  • Minimum of up to 0-4 years of experience in IT Industry.
  • Graduation is mandatory.
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results.
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

Perks and Benefits:*Attractive Incentives*Bonus*Incentives*Shift Allowance
Note: Candidates should have experience into technical support voice process / only Female candidates

Regards,

Smitha

HR TEAM

Apply for this job
Share this job

BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008