Jpmc & Deluxe are hiring For Team Lead position/Sal 10Lac

Job description

Minimum 3+ Yrs of experience in International BPO/Voice Process as a Team Lead.

Must have: Graduate / PG with 8 years of Contact center (INTERNATIONAL VOICE PROCESS )

For more details contact below given number

Afeefa – 8660726370

The Fraud Recovery process plays a key role in contributing to the profitability of Chase and directly impacts our bottom line by retaining valued customers and minimizing credit losses resulting from fraud.

Roles & Responsibilities

  • Supervise a team of 15-18 specialists with the primary goal of providing direction for the team to achieve performance goals
  • Provide regular and consistent coaching and feedback, focusing on increasing both customer and employee satisfaction
  • Plan and manage the team’s performance on the scorecard metrics and develop action plans to foster continuous improvement
  • Balance employee morale and motivation with business objectives, including customer satisfaction, error-free rate, recovery rate, probability variance, net fraud loss and efficiency
  • Manage projects as assigned within defined metrics and timelines
  • Attend staff meetings and conduct team meetings / huddles
  • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
  • Resolve employee concerns with urgency and accuracy
  • Promote transparency in communication and build an atmosphere of mutual trust and cooperation
  • Engage in effective Career Development activities like effective career coaching and counseling
  • Model the organization’s core values, Culture operating principles, and philosophies – Walk the Talk

Skills & Qualification

  • Bachelors or Masters Degree is a must.
  • Leadership or experience in managing staff is an must.
  • Previous experience in Card Services would be an added advantage
  • Proficient in MS Word, Excel and PowerPoint
  • Strong analytical bend of mind with good logical reasoning abilities
  • Strong interpersonal skills at both verbal and written communication
  • Demonstrated ability to contribute significantly in strategic business partnerships
  • Demonstrated ability to train, coach, motivate and evaluate employee performance
  • Strong concepts of leadership competencies, displays ownership, accountability and proactiveness
  • Possess strong problem solving, time management, analytical and organizational skills
  • Commitment to and demonstration of Chase Operating Principles and Culture
  • Being a change agent to various changes in policies, procedures, and management styles and business direction
  • Minimum 3+ years of Team Lead experience on papers is mandate.
  • Should have managed a team on 15+ Members.

Important Note : Candidates should have experience into International banking as Team Lead


Afeefa – 8660726370

Rivera manpower services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008