Hi Warm Greeting From Rivera Manpower Services
WE ARE HIRING FOR LEADING INVESTMENT BANKING COMPANY
DESIGNATION:FRAUD/CLAIMS SPECIALIST
PROCESS:INTERNATIONAL VOICE
JOB LOCATION : BANGALORE
FOR MORE INFORMATION
CALL
SMITHA 8884777961
PRIYA 9916196088
CHETHANA 7829336034
LEO 7829336034
About Client Introduction :
About Client Introduction :
Client is a leading global financial services firm, established over 200 years ago:
* We are the leader in investment banking, financial services for consumers and small businesses,commercial banking, financial transaction processing, and asset management.
* We have assets of $2.5 trillion and operations worldwide
* We operate in more than 100 markets.
* We have more than 243,000 employees globally.
Fraud Hotline – Specialist II
Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)
Take ownership of each customer while empathising and prioritising customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Approach problems logically and with good judgement to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritise work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgement
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Approach problems logically and with good judgement to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritise work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgement
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools
Salary: INR 1,50,000 – 6,00,000 P.A. Performance Based Incentive/shift Allowance/over TIME Allowance.
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time