Immediate Requirement 4 Technical Support Officer / Semi Voice Process

Exclusive Walk-in drive conducted FOR Technical Support Analyst.

Its a last drive so don’t miss the opportunity…..

ONE DAY PROCESS!!! SPOT OFFER LETTER!!!

(No percentage criteria)(No bond or agreement) Minimum criteria of being a complete Graduate…

(Candidates please call other numbers or SMS if in case the

Openings available: 

Role involves supporting enterprise customer Data Centre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports – daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.

2 ) SEMI TECHNICAL : ATNT /OPTUS – NON VOICE PROCESS

Process Name: Semi-Technical Process (ISP Broadband Queries)
Work Location: Bangalore
Salary package: 16 K -23 K+ Night shift allowances/over-time allowances/medical benefits also provided.
Cab Services: Provided both the ways.
Rounds of Interviews: HR Round / Manager Round

3 ) TECHNICAL & CUSTOMER SUPPORT : 

FRESHERS AND EXPERIENCED
GRADUATE & POST GRADUATES CAN APPLY
SAL 15 K-18 K + INCENTIVE
SHIFT : DAY & UK SHIFT

Deal with all Level 1 queries for multiple applications within SLA, using WFT,Phones, Email and live chat
Escalate level 2 issues to the Lead Generalist with all relevant documentation and troubleshooting.
Escalate site outages etc to DCO Helpdesk, and inform the generalist lead or specialist who will write the communications
Proactively identify ways