Immediate Opening 4 Social Media – Manager/people Management

Job description


(Candidates please call other numbers or SMS if in case the recruiters are busy)

Smitha 8884777961
Afeefa 7829330187
Rohan   7829336017
Please find the Job description below
You can reach us through Social Media Plat form also 
Whats app : 7829330187
Facebook  : Riveramanpower
Instagram : Rivera manpower services
Kindly drop a message in case number not reachable. 
We are Looking out candidate with Relevant Work Experience
* Experience as Customer Support Operation
( Social Media Manager) is Mandatory
* Overall 8 + years of Experience in that 3 + years of experience in People Management is Mandatory .
* Having a team of 15-20 specialists reporting to them.
– Client is looking for a strong, customer-oriented Manager to manage our Social Media support team.
– The position will report into the Senior Manager- CS operations having a team of 15-20 specialists reporting to them.
– The manager’s responsibility will include hiring, coaching and building the team to resolve customer issues efficiently & in a manner that reflects the ethos of our brand.
– To build and manage relationships with internal and external teams to improve customer experiences.
– To be open to learning continuously, have strong data orientation, curiosity and an analytical mindset.
– Prior knowledge of handling support through social media platforms such Facebook, Twitter will be an advantage.
Roles and Responsibilities :
– Scale and manage a team of social medial support specialists
– Work in ways that help move the needle on social support and how that relates to our brand.
– Manage internal and external escalations from customers, business partners and within the team
– Communicate effectively and concisely with employees and internal partners
– Provide feedback to management regarding necessary changes and updates, including but not limited to policies, procedures and customer care issues
– Analyse changes in case volume, identify trends that arise and communicate findings to the appropriate stakeholders
– Ensure the team is up-to-date on all policy, process and product changes
– Provide coaching and feedback to ensure the team maintains a high level of productivity and quality
– Engage with employees to improve morale and performance.
– Conduct periodic reviews for all direct reports and provide feedback to other teammates as needed
Qualifications :
– 8+ years of experience in customer operations, banking operations, management, compliance,
fraud or legal support
– 3+ years of experience in people management
– Handling Social media CRM- s, worked in a set up that has various channels, Phone, email, chat etc for the social media channels
– Strong Analytical and data handling skills
– Manage and prepare reports, present to leadership
– Working in a high-performance environment and ability to consistently deliver
– Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
– Excellent communication, interpersonal, organizational and follow-up skills
– Well-developed sense of urgency and follow through
– Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
– Ability to utilize the Internet for investigating and identifying industry trends
– Ability to make discretionary decisions based on appropriate research with involvement as needed by key stakeholders
– Ability to identify, analyse and report risk trends to improve customer experience
– Experience with the review and moderation of user-generated content
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Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008