Huge Requirements For Team Leader For International BPO- Voice

HI Warm Greetings,

JOB Location: Bangalore.

* CANDIDATES MUST HAVE TEAM LEAD EXPERIENCE ON PAPERS FOR INTERNATIONAL VOICE PROCESS/ CUSTOMER SUPPORT.

* CANDIDATES FROM OTHER STATES CAN ALSO APPLY ( SHOULD BE READY TO RELOCATE TO BANGALORE)

FOR MORE DETAILS PLEASE CONTACT ON BELOW NUMBER

Afeefa @ 7829336184

afeefa.rivera@gmail.com

Openings available:

Requirement 1 :

Process Name: Team Lead for Collections process

Shift Timings: Rotational Shift & off

Work Location : Bangalore

Salary Package : Max 11 lpa

Rounds of Interviews : HR round / Manager Round

Graduate Qualifications : Any Graduates

Post-Graduate Qualifications : Any Post-Graduates

Experience Needed : Candidates Should have over all 8 years of Experience and Minimum 3 years of experience as a Team Lead on Paper with International Voice Profile Experience .

Key Responsibilities:

• Provide regular coaching & leadership & supervise the day-to-day functions of the group
• Leverage expertise and build collaborative relationships
• Discuss and improve on Training and Learning opportunities
• Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
• Provide timely direction on strategic changes within the business and help align the focus of resources to the same
• Leverage on the expertise of teams within the site and other sites to improve overall performance
• Model the organization’s core values, operating principles, and philosophies – Walk the Talk
• Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions

Skills & Qualifications:

• Experience managing people preferred
• Experience in Card Services and Collections preferred
• Experience in performing quality assurance reviews for staff;
• Proven ability to train, coach and motivate employees;
• Proven ability to evaluate employee performance;
• Ability to manage multiple priorities and meet deadlines;
• Motivated, self-starter and willingness to work a flexible schedule based on the needs of the business.

Requirement 2:

Team leader : Customer support

Diversity / Non Diversity can apply

Over all Experience Max 10 years out of which two years should be as TL on Papers

Max CTC : 9.5Lacs