Huge Openings for Banking Voice ( Fraud & Claims – Specialist II)


Job Description

    • Claims and Fraud Hotline – Specialist II-


    • Leading global financial services firm, established over 200 years ago:


    • We are the leader in investment banking, financial services for consumers and small businesses,


    • commercial banking, financial transaction processing, and asset management.


    • We have assets of $2.5 trillion and operations worldwide


    • We operate in more than 100 markets.


    • Our wholesale businesses include Management, Commercial Banking and the


    • Corporate & Investment Bank which provide products and services to corporations, governments,


    • municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and


    • families.


    • Our corporate functions support the entire organization and include the following functions: Accounting,


    • Audit, Finance, Human Resources, Operations, and Technology.


    • Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)


    • Take ownership of each customer while empathizing and prioritizing customer needs


    • Resolve conflicts and manage customer expectations


    • Determine customer needs and provide appropriate solutions through relationship building


    • Effective verbal and written communication with both external and internal customers


    • Document customer account activities thoroughly and concisely


    • Engage in interactive dialogue with customers through active listening


    • Approach problems logically and with good judgment to ensure the appropriate customer outcome


    • Make appropriate decisions on behalf of the customer quickly and effectively


    • Effectively prioritize work to ensure efficiency


    • Conduct research as needed


    • Critical thinker and ability to exercise independent judgment


    • Accuracy and attention to detail


    • Required to abide by all applicable regulatory and department practices and procedures


    • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools


    • Fluency in Windows Operating Systems and Microsoft Office tools


    • Undergraduate/ Graduate with min 6 months international voice contact center experience. Open to


    • rotational shifts and week-offs
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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008