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- Claims and Fraud Hotline – Specialist II-
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- Leading global financial services firm, established over 200 years ago:
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- We are the leader in investment banking, financial services for consumers and small businesses,
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- commercial banking, financial transaction processing, and asset management.
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- We have assets of $2.5 trillion and operations worldwide
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- We operate in more than 100 markets.
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- Our wholesale businesses include Management, Commercial Banking and the
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- Corporate & Investment Bank which provide products and services to corporations, governments,
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- municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and
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- families.
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- Our corporate functions support the entire organization and include the following functions: Accounting,
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- Audit, Finance, Human Resources, Operations, and Technology.
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- Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)
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- Take ownership of each customer while empathizing and prioritizing customer needs
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- Resolve conflicts and manage customer expectations
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- Determine customer needs and provide appropriate solutions through relationship building
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- Effective verbal and written communication with both external and internal customers
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- Document customer account activities thoroughly and concisely
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- Engage in interactive dialogue with customers through active listening
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- Approach problems logically and with good judgment to ensure the appropriate customer outcome
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- Make appropriate decisions on behalf of the customer quickly and effectively
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- Effectively prioritize work to ensure efficiency
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- Conduct research as needed
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- Critical thinker and ability to exercise independent judgment
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- Accuracy and attention to detail
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- Required to abide by all applicable regulatory and department practices and procedures
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- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
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- Fluency in Windows Operating Systems and Microsoft Office tools
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- Undergraduate/ Graduate with min 6 months international voice contact center experience. Open to
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- rotational shifts and week-offs
Call SMITHA 8884777961 for more details