Huge drive For Cognizant/Technical support/voice process/US shift/6.5L

Job description

Warm Greetings from Rivera manpower services

Huge openings for Cognizant company for Technical support/ international voice process,

For more details contact below given numbers

Afeefa – 7829336184

Openings available

Process name : Technical support/ international voice

Designation : Technical Support Engineer

Qualification : only graduates

Experience : 2 to 5years

Salary : 6lpa to 6.5lpa

Shift timings : US shift

Location : Bagamane Tech park

Experience needed : Candidates should have minimum 2years of international technical experience , should be fluent in English communication , Flexible to work with rotational shift .

Mandatory Skills : Knowledge about ,HTML , JAVA SCRIPT , CSS

Key Skills and Experience:

  • Strong communication, customer service, relationship management and

support skills

  • Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns

(Digital Marketing Tools)

  • Technologically savvy and show interest to grasp knowledge of various

aspects of Web Technologies

  • Capable enough to learn customer service software applications and process

customer implementations that do not necessarily follow the standard

template / process

  • Structured thinking and strong problem-solving skills
  • Ability to multitask and research as and when needed to arrive to solutions

Key Responsibilities:

Facilitate 6-7 hours of phone consultations daily with the customers (outbound

& Inbound)

  • Give guidance & assist customers on pre-defined and documented Google

Tag Implementation techniques 

  • Create Shopping Campaigns and help them resolve the errors in the feed/

campaign optimization.

  • Communicate with advertisers/webmasters via phone, email, chat, and video

conferencing as needed

  • Deliver high quality service to your customers, exceeding client expectations

and quality scoring measures




Rivera manpower services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008