Hiring@rivera 4 Leading Ecommerce /Bpo Sector/sal upto 3 lacs

Process Name: Technical Support (Voice Process) / IT Helpdesk (Voice Process) profile
Shift Timings: Day Shift / UK Shift / Rotational Shift
Work Location : Bangalore
Salary Package : 2 lakh (Freshers) – 5lakh (Experienced)
Rounds of Interviews : HR round / Voice & Accent / Manager Round
Graduate Qualifications : Any Graduates
Post-Graduate Qualifications : Any Post-Graduates
Experience Needed : Candidates who are Fresher’s / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.

Designation : Executive / Sr. Executive

Required Skill Set:

UG / Grad / PG – Fresher or Experience
Excellent in English (Verbal and Written)
Thorough knowledge in Social Media and Customer service
Flexible to work in Shifts

Salary: For Fresher 20K and For Experience upto 35K In hand

Please find below the JD :

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries.

Responsibilities :

Proactively attend all the queries, complaints, requests across the companys social media platforms
Raise issues to the concerned teams and follow up for resolutions
Proactively and continuously keep the customer and stakeholders informed about the status of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathising with their problem in words, proactively understand their needs and respond promptly