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- HI Warm Greetings
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- *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.
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- DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.
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- Client List: Ernst Young (EY) / IBM / Dell / Hewlett-Packard (HP) / Siemens / Infosys / Amazon / American Express (AMEX) / HGS / Gallagher Solutions / Capita Solutions / Altisource / First Advantage / JP Morgan Chase / Pole to Win (Japanese based company) / 24[7] / Mphasis / TCS / Swiggy / Accenture / Azuga / Tesco / Cognizant / Aegis / WNS / Myntra / Urban Ladder .
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- (Candidates please call other numbers or SMS if in case the recruiters are busy)
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- SMITHA -8884777961
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- Openings available:
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- Position Manager Training Contact center
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- Minimum Skills / qualifications Graduation
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- Work experience as BPO training manager managing frontline and escalation training teams
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- Demonstrated experience in curriculum and training design, training principles, Training need identification.
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- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
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- Excellent communication(Verbal and written) and leadership skills
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- Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management and partners
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- Results oriented with excellent communication and interpersonal skills, can work individually with minimal or no supervision
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- Experience with advancedMS Excel, Powerpoint, word
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- Knowledgeable of the Adult Learning Theory and Instructional Methodologies is an added advantage
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- About Contact center
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- The contact center for Myntra caters to various touch points of Customer connect namely Voice, email, chat and Social media.
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- The team also compromises of the escalation desk who caters to escalations across all channels and CEO escalations
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- The training team consists of seasoned trainers managing in-house and partner location trainings and refresher trainings
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- Job Description and responsibilities Manage a team of trainers across MyntraJabong
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- Partner management across 3-4 locations ensuring training SOPs are being adopted and partnering for learning curve reduction
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- Proactively identifying training gaps and build modules and processes to bridge them
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- Work with trainers on skill development
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- Work with partner and process owners to create a prioritized list of training needs
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- Identify and recommend ways for training methodologies and learning curve improvement
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- Use technology to improve training outcomes and measurements
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- Work with departmental managers to outline the specific data needs