Hiring @Tesco For B2B process/Voice process/Sal 3.5LPA

Job description


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Process Name: B2B voice process

Qualification: Any Grads

Salary: 21K for freshers & 26K experienced (Take home salary)

Shift timings: Rotational shift & Offs

Location: Bangalore

Kindly refer below given job description.



Job summary – I am the first point of contact to store head office and bank colleagues in the UK and Ireland with issues/queries related to policies benefits pensions grievance pay maternity health & wellness etc.

In this job I am accountable for:
– Ensuring I understand our Core Purpose and the role I play in delivering this
– Role modeling the Tesco values and leading by example in what I do and how I behave
– Understanding the part I play in delivering our key metrics and performance measures
– Provide support based on Tesco people policy to UK colleagues
– Provide support to colleagues on maternity/paternity/shared parental leave/lifestyle break/career break/flexible working/performance and absence management related issues and queries
– Understanding and interpreting the UK legislative rules Tesco policies diverse terms & conditions payroll system and the procedures for Payroll activities
– Work efficiently and in partnership with other people teams for quicker resolutions
– Delivering my role and all relevant KPIs consistently and to agreed quality and reliable service standards
– Delivering my own personal objectives preparing for and participating fully in everyday and structured conversations with my colleagues and manager
– Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others
– Taking ownership of the issue and using my knowledge and behavioural skills to engage understand action and deliver with confidence
– Use my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change
– Identify what is getting in the way and be a catalyst for improvement by highlighting the issues
– Continually developing my skills to be the best I can be in my role
– Following our Business Code of Conduct and always acting with integrity and due diligence.

Key people and teams I work with in and outside of Tesco:
-Teams within & outside People Operations.
– Colleagues in UK (Stores Office Bank Store Personnel)
– People Advisor / People Partner in Head Office.
– External vendors like L&G.

Operational skills relevant for this job:
Basic MS Office Excel
Speed and Accuracy
Active Listening
English Speaking Reading and Writing
Logical Thinking
Knowledge of Microsoft Word Excel and




Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008