WE ARE HIRING FOR Technical Support Role
DESIGNATION:Technical support Engineer
JOB LOCATION : BANGALORE
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MINIMUM 2 YEAR OF INTERNATIONAL VOICE EXPERIENCE IS MANDATORY .
Cisco Webex is the world leader in on-demand applications for collaborative business on the web. These applications enhance high-touch business processes, such as sales and training, with web-touch interactions. As an on-demand provider, Webex facilitates both internal and external collaboration with delivery of voice, video, and data across distances. This makes Cisco Webex the ideal choice to fulfill the most ambitious goals for Marketing, Sales, Training, and Support. More than 8 billion minutes is used by customer on Cisco Webex services to communicate and collaborate online. Customers trust us as proven technology leader for their online Meetings, with first-class global support.
This position is a highly strategic role that is responsible for driving adoption of Cisco collaboration solutions and identifying growth opportunities to expand Ciscos footprint, while demonstrating the value and benefits to your customers.
Roles & Responsibilities
Ensure proper delivery, upgrades/upsells and adoption of products and services.
Identify opportunities for upselling and cross selling Cisco cloud collaboration products and services.
Discover use cases, uncover customer needs and drive increased adoption.
Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer experience.
Establish a common understanding with the customer for the ROI they are receiving from Cisco WebexSolutions via the product chain.
Leverage the acquired knowledge of the customer to ensure Cisco enables the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
Participate in campaigns, projects, and initiatives to insure successful implementation.
Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
Contributes information to market strategy by monitoring competitive products and reactions from accounts.
Assist business in working with customers by introducing new products and services available against the current portfolio.
Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
Facilitate sales process by scheduling appointments, making initial presentation, understanding account requirements & provide demo.
Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
Research and resolve customer inquiries for the various products and services Webex offers.
Must meet or exceed individual performance goals and metrics focused on providing superior customer support.
DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED.