Hiring TEAM Leader / Team Manager For Leading MNC. CTC UPTO 12LC

HI Warm Greetings,

Location : Bangalore

• Minimum eligibility : Graduate / PG with 8 years of Contact center ( INTERNATIONAL VOICE PROCESS ) eXPERIENCE oUT OF Which 3+ years of Team Lead experience on papers is mandate. Should have managed a team on 15+ Members.
• Comp Ranges : Minimum salary : 5.8 Lac & Max salary can be offered to 12 lac.
• Hike can be offered : 30% on the last drawn CTC or up to 12 lac CTC only.

If you have relevant Experience please call us

Chethana  :7829336034

Smitha        :  8884777961

Shakina         : 8660034241

or mail your cvs to riveramanpowerservices@gmail.com ( SUB : TEAM LEAD INT . VOICE)

The Fraud Recovery process plays a key role in contributing to the profitability of Chase and directly impacts our bottom line by retaining valued customers and minimizing credit losses resulting from fraud.

Roles & Responsibilities

• Supervise a team of 15-18 specialists with the primary goal of providing direction for the team to achieve performance goals
• Provide regular and consistent coaching and feedback, focusing on increasing both customer and employee satisfaction
• Plan and manage the team’s performance on the scorecard metrics and develop action plans to foster continuous improvement
• Balance employee morale and motivation with business objectives, including customer satisfaction, error-free rate, recovery rate, probability variance, net fraud loss and efficiency
• Manage projects as assigned within defined metrics and timelines
• Attend staff meetings and conduct team meetings / huddles
• Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
• Resolve employee concerns with urgency and accuracy
• Promote transparency in communication and build an atmosphere of mutual trust and cooperation
• Engage in effective Career Development activities like effective career coaching and counseling
• Model the organization’s core values, Culture operating principles, and philosophies – Walk the Talk

Skills & Qualification

• Bachelors or Masters Degree is a must.
• Leadership or experience in managing staff is an must.
• Previous experience in Card Services would be an added advantage
• Proficient in MS Word, Excel and PowerPoint
• Strong analytical bend of mind with good logical reasoning abilities
• Strong interpersonal skills at both verbal and written communication
• Demonstrated ability to contribute significantly in strategic business partnerships
• Demonstrated ability to train, coach, motivate and evaluate employee performance
• Strong concepts of leadership competencies, displays ownership, accountability and proactiveness
• Possess strong problem solving, time management, analytical and organizational skills
• Commitment to and demonstration of Chase Operating Principles and Culture
• Being a change agent to various changes in policies, procedures, and management styles and business direction