Hiring Customer Success Manager For Leading German Based Firm

HI Warm Greetings,

We are looking at candidates From Engineering Background with relevant experience.

You can call us 0n 9986267393 / mail us your Cv riveramanpowerservices@gmail.com

Are you ready for a new challenge? Celonis is the #1 Global Leading Process Mining software company and one of the worlds fastest growing SaaS firms. Companies around the world including Siemens, LOreal, Uber, 3M, Lufthansa and Vodafone rely on Celonis software to guide action and drive change to business processes, resulting in millions of dollars saved and an improved experience for their customers. Headquartered in Munich, Germany and New York, US, Celonis has grown 5,000% in 4 years and 300% in the past year. After receiving a $290 million Series C funding round, we’ve reached a $2.5 billion valuation which makes us a unicorn, yet with an ever-growing global customer and employee base we no longer consider ourselves a start-up. Instead, we retain the dynamic, innovative atmosphere of a young company with the benefits of a mature enterprise. The Celonis Ecosystem team is responsible for working with various partners worldwide. Partners are key growth drivers for Celonis and includes various Global/Regional System Integrators, Technology companies, BPO providers as well as Independent Software Vendors (ISVs). As we expand into further markets and strengthen our Digital Consulting (DCP) and BPO partnerships, we are looking for an Ecosystem Success Manager who can turn every DCP or BPO Process Mining journey into a success story.

Ecosystem Success Manager, Ecosystems Solutions & Success

As a Ecosystem Success Manager, you will:

own and develop a portfolio of BPO and/or DCP partners
be accountable for retention, adoption and upsell
deliver and communicate value for our partners, throughout the entire customer / partner lifecycle
be responsible to define success plans, support change and help your partners achieve their desired outcomes out of using Celonis
actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints
develop a deep understanding of partner needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
own key activities in the customer / partner lifecycle, such as regular meeting cadence, Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations
own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of partners, tracking key health and usage indicators
serve as a point of escalation for key partner issues and ensure swift resolution, aligning effectively with internal and external stakeholders
actively drive partner advocacy through case studies and references

You…

have 6+ years of experience as a Customer / Partner Success Manager within the SaaS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc…) working with large Enterprise customers and Partners
have strong communication skills
can easily understand and break down complex business processes and datasets
have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs
are capable of building and navigating long term relationships with executives and key stakeholders
are looking for a product that you can push with passion and drive

are passionate about making Customers / Partners successful
are self-motivated, proactive team player with innovative ideas to inspire partner loyalty

 

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Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008