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- WARM GREETINGS FROM RIVERA MANPOWER SERVICES!!!
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- Huge job opportunities under one roof!!Spot offers!!Make the best use of the opportunity. Your hunt is just a call away.
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- LEADING MNC’S :
Designation: Officer Technical Support
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- Role involves supporting enterprise customer Data Centre Technologies.
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- Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
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- Receiving customer calls and logging tickets in ITSM tool.
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- Event management for the tickets, following up with internal teams, customers and vendors.
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- Responsible in meeting resolution SLA.
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- Prepare reports – daily/weekly/monthly reports.
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- Follow up with customers to ensure issue has been resolved.
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- Follow standard help desk procedures
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- Routing calls / cases to respective teams – Skill based routing
2 ) SEMI TECHNICAL : ATNT /OPTUS – NON VOICE PROCESS
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- Process Name: Semi-Technical Process (ISP Broadband Queries)
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- Work Location: Bangalore
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- Salary package: 16 K -23 K+ Night shift allowances/over-time allowances/medical benefits also provided.
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- Cab Services: Provided both the ways.
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- Rounds of Interviews: HR Round / Manager Round
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- Graduate qualifications: BE / B.Tech/ BBA/ BBM/ B.COM/ B.Sc/ BCA/ BA/ BHM Freshers can Apply
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- Post-Graduate qualifications: MBA / M.Com/ MCA/ ME/ M.Tech/ M.Sc
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- Experienced Candidates: Candidates with Minimum 24 month of Experience in BPO Voice can also apply.
3) TECHNICAL & CUSTOMER SUPPORT :
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- FRESHERS AND EXPERIENCED
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- GRADUATE & POST GRADUATES CAN APPLY
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- SAL 15 K-22 K + INCENTIVE + CAB FACILITY
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- SHIFT : ROTATION SHIFTS
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- Deal with all Level 1 queries for multiple applications within SLA, using WFT,Phones, Email and live chat
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- Escalate level 2 issues to the Lead Generalist with all relevant documentation and troubleshooting.
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- Escalate site outages etc to DCO Helpdesk, and inform the generalist lead or specialist who will write the communications
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- Proactively identify ways
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- TO BOOK YOUR SLOT CALL @
- PRIYA 9916196088