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Designation: Officer Technical Support
Roles: Candidate will support Retail colleagues on their daily operational issues impacting brand, customer & colleague experience. Candidates key responsibilities will lie around probing, triaging, dispatching job to the right man with the right skills using EAM tool either via phone or emails. Will ensure that stores get the adequate support by establishing and managing strong relationships with key parties involved.
Being available for my stores colleagues whenever they seek support
To Probe, Triage and Dispatch Jobs for the Stores
Allocate the right man with the right skill @ the right time
Handle Inbound / Outbound Calls within the KPIs
Chase the pending Jobs
Manage the job with High Quality
Partnering with business leads to bridge process gaps as a part of continuous improvement
Be a strong team player with a strong partnership outlook
Ability to troubleshoot, have eye for detail and problem solving skills