Hiring 4 International Voice/ Claim Specialist/ Sal upto 6LPA

    • Hi Warm Greeting From Rivera Manpower Services

WE ARE HIRING FOR LEADING INVESTMENT BANKING COMPANY

DESIGNATION:FRAUD/CLAIMS SPECIALIST

PROCESS:INTERNATIONAL VOICE

JOB LOCATION : BANGALORE

FOR MORE INFORMATION

CALL

 

PRIYA 9916196088

 

MINIMUM 6 MONTHS OF INTERNATIONAL VOICE EXPERIENCE IS MANDATORY .

About Client Introduction :

Client is a leading global financial services firm, established over 200 years ago:

* We are the leader in investment banking, financial services for consumers and small businesses,commercial banking, financial transaction processing, and asset management.

* We have assets of $2.5 trillion and operations worldwide

* We operate in more than 100 markets.

* We have more than 243,000 employees globally.

Fraud Hotline – Specialist II

Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)

Take ownership of each customer while empathising and prioritising customer needs

Resolve conflicts and manage customer expectations

Determine customer needs and provide appropriate solutions through relationship building

Effective verbal and written communication with both external and internal customers

Document customer account activities thoroughly and concisely

Engage in interactive dialogue with customers through active listening

Approach problems logically and with good judgement to ensure the appropriate customer outcome

Make appropriate decisions on behalf of the customer quickly and effectively

Effectively prioritise work to ensure efficiency

Conduct research as needed

Critical thinker and ability to exercise independent judgement

Accuracy and attention to detail

Required to abide by all applicable regulatory and department practices and procedures

Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

Fluency in Windows Operating Systems and Microsoft Office tools

Salary: INR 1,50,000 – 6,00,000 P.A. Performance Based Incentive/shift Allowance/over TIME Allowance.

Industry:BPO, Call Centre, ITeS

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

 

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008