- HI warm Greetings,
- We have huge requirements for Leading E-commerce firm!
- FOR MORE INFORMATION CALL
- CONTACT PRIYA@9916196088
Responsible to manage escalated calls transferred by L1 champions, work on cc manager emails; escalation/social media and dive n save tasks.
Roles and Responsibilities :
Primary responsibility is to handle complaints end to end, manage customer expectations and provide quick & accurate resolution within the specified TAT.
Maintain accurate and updated knowledge of Clients procedures and systems.
Ability to perform multiple tasks and adjust quickly in short time frame with limited supervision
Ability to build rapport with stakeholders across the org.
Tremendous patience and problem solving skills
Identify trends in escalations and provide insights wherever possible to the training and operations
Required Candidate profile
- Should be able to converse well in both English.
Should have at least 12 months experience in a similar role in the past
Should be flexible to work in shifts
Perks and Benefits
- Night Shift Allowance + BOTH WAY CABS / Client Incentives