Hiring 4 Ecommerce/client Servicing/b2b/day Shift/sal UPTO 4LPA

    • HI warm Greetings,

 

    • We have huge requirements for Leading E-commerce firm!

 

    • FOR MORE INFORMATION CALL
    CONTACT      PRIYA@9916196088

Job Purpose:

Responsible to manage escalated calls transferred by L1 champions, work on cc manager emails; escalation/social media and dive n save tasks.

Roles and Responsibilities :
Primary responsibility is to handle complaints end to end, manage customer expectations and provide quick & accurate resolution within the specified TAT.
Maintain accurate and updated knowledge of Clients procedures and systems.
Ability to perform multiple tasks and adjust quickly in short time frame with limited supervision
Ability to build rapport with stakeholders across the org.
Tremendous patience and problem solving skills
Identify trends in escalations and provide insights wherever possible to the training and operations

Required Candidate profile

    • Should be able to converse well in both English.
Have excellent writing skills.
Customer centric
Listening skills
Domain Knowledge
Analytical skills
Should have at least 12 months experience in a similar role in the past
Should be flexible to work in shifts

Perks and Benefits 

    Night Shift Allowance + BOTH WAY CABS / Client Incentives
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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008