Escalations Specialist IN Leading E Commerce/ sal UPTO 5.5lac



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Responsible for coordinating and offer end to end support to customers/internal teams pre, during and post order support.
Performs work in accordance to standardized policies and procedures.
Responsible for customer satisfaction through effective handling of customer problems, gathering feedback and contributing to RCA.
Work requires strong analytical ability to resolve complex issues in addition to effective written skills
Solution oriented approach and instant decision making capability.
Ownership and multitasking.
Ability to interpret non-verbal cues and ability to mitigate conflicts.
Customer focused & service recovery oriented approach.
Excellent communication skills – verbal and written.
Good typing speed (minimum 35 wpm with 90% accuracy)
Willingness to work in shifts (Flexible to work in 24 x 7 environment)
*Hindi is Mandatory


SMITHA  8884777961
PRIYA     9916196088
LEO         7829336184

Salary: INR 3,00,000 – 5,50,000 P.A. Night Shift Allowance + BOTH WAY CABS / Client Incentives

Industry:Internet / Ecommerce

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008