Drive @Rivera For IBM tech support/B2B voice process/Sal 4.5L

Job description

Greetings from Rivera Manpower Services!

Rivera hiring for IBM company for technical support voice process

For more information contact the number given below:

 

Afeefa – 8660726370

whatsapp incase the number is busy

(Calls can be made from 9:30am to 6:30pm on Weekdays)

As a Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .

 

Required Technical and Professional Expertise :

  • Minimum of up to 0-4 years of experience in IT Industry.
  • Graduation is mandatory.
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results.
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

 

Perks and Benefits:

*Attractive Incentives

*Bonus

*Incentives

*Shift Allowance

Note: Candidates should have experience into technical support voice process / only Female candidates. Candidates should be in Bangalore. Only immediate joiners.

Afeefa

8660726370

Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008